Frequently Asked Questions
Seeking support is a significant step, and it’s natural to have questions about our services, approach, and policies. Below are answers to some of the most frequently asked questions, if you cannot find an answer to your question, please contact us.
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Yes, we definitely are LGBTQIA+ friendly practice. We provide a safe and welcoming environment for individuals of all gender identities and sexual orientations.
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We offer sessions Monday through Thursday. Please contact us to schedule an appointment if there are no available times that suit you on the online booking system.
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Great news, yes we do accept clients from anywhere in the world. We are happy to book an appointment that suits your time zone.
All bookings made will be in Australian Eastern Standard Time Zone (AEST)
All payments can be made online for your convenience.
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We take your privacy seriously. All information shared in sessions is confidential and will not be shared with anyone without your explicit consent.
We are compliant with Australian Laws .
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For online sessions, you will need a reliable internet connection, a device with a camera and microphone (such as a computer, tablet, or smartphone), and a quiet, private space to conduct your session.
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Yes, we offer small-group sessions.
Group Sessions can be beneficial for individuals looking to share experiences and gain support from others facing similar challenges.
This can also be beneficial for those who possible work in a collaborative environment and require support and guidance to further success and sustainability.
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The frequency of sessions depends on your individual needs and goals. Some clients benefit from weekly sessions, while others may attend bi-weekly or monthly. We will discuss and recommend a suitable schedule for you.
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To prepare for your first session, consider what you hope to achieve and any specific issues you want to discuss.
It may also be helpful to write down any questions or concerns you have about the process.
Ensure you have filled out any forms that you have been sent before your session.
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If you need to cancel or reschedule a session, please notify us at least 24 hours in advance. This allows us to offer the time slot to another client. Failure to provide sufficient notice may result in a cancellation fee.